Earlier, most of the municipalities in the State administered their functions in a manual mode. However, some of the Municipal Corporations and a few municipalities had attempted and adopted computerization of the key revenue generating functions in varying maturities, albeit on a standalone basis, to meet their internal requirements.

Given the diversity of the functionality and platforms of the existing applications, it was recognized that there was a need to develop a comprehensive and integrated solution that meets the requirement of the ULBs across the State and thereby provide an opportunity for an "integrated view" of the data. The need was also stimulated by the fact that an integrated view offers a better scope for management information and decision-making. While achievement of process standardization and operational efficiency gains are reflected as a product of integration it also helps in uniform structuring of base information such as property taxpayers code, which was loosely structured. Hence the Department implemented the E-Suvidha Solution to realize the envisaged vision.

The executive functions of the Urban civic governance are carried out by the ULBs. These functions are similar in nature irrespective of the size of the ULB. Hence a common application software E-Suvidha covering all functions of ULB brings uniformity in the operations and provision of civic amenities. The E-Suvidha software has two components namely i) eMAS (Municipal Administration System) and ii) MMIS (Municipal Management Information System). The eMAS software is the core application of E-Suvidha and is made of 16 modules. Eight modules are citizen facing modules and eight modules have been designed for carrying out internal administration. The MMIS module captures the key parameters which would provide the DMA with effective Management Information System from all the ULBs, based on which the DMA's Senior staff would be in a position to take appropriate decisions in an integrated manner The description of the modules is given in the diagram below.